Shiji ReviewPro v0.74.0

Designed for use by busy hoteliers directly on their premises, the Mobile App offers a convenient solution for managing guest feedback from anywhere, ensuring swift action to guarantee guest satisfaction. The application seamlessly integrates ReviewPro's Online Reputation Management tool and Guest Survey Solution, providing the full power of ReviewPro Guest Intelligence on mobile devices.

Currently exclusively accessible to ReviewPro users, this app grants access to a range of benefits including:

ONLINE REPUTATION MANAGEMENT FOR HOTELS

• Access your hotel's online reputation performance across various timeframes
• Monitor online reviews from over 175 OTAs and review sites
• Receive in-app notifications of new reviews (coming soon) based on your customized views in ReviewPro
• Respond directly to reviews
• Create and assign tickets to team members
• Benchmark against competitors
• Analyze trending concepts
• Identify key drivers of online reputation
• Assess performance across different review sources
• Track management response rates

GUEST SURVEY SOLUTION

• View all guest feedback in one comprehensive dashboard
• Efficiently manage guest feedback
• Create and assign tickets to team members
• Receive in-app notifications of new guest feedback (coming soon) based on your customized views in ReviewPro
• Utilize in-stay surveys to promptly address issues
• Track response rates of guest surveys sent out
• Monitor the evolution of your Net Promoter Score® (NPS) over time